How's your customer service? | Sage Consulting

Poor customer service sucks. In fact, it is my number one pet peeve, closely followed by drivers on their cells phones that don?t pay attention. That?s why I?m pleased to introduce this new service we are offering starting this month?Superior Service from Sage. Why? Because we are tired of seeing great businesses look crappy because they dropped the ball with service!

Seriously though, as a business owner,?what is the perception of your clientele or customer base as it relates to their customer service experience with you or your?company? If you could be?the proverbial?fly on the wall, listening in as your clients and customers shared their experience about doing business with you, would you be pleased with what you heard or feel?embarrassed??Does email, phone calls, faxes and other means of communication go unattended days on end? How about your P.O. Box, do you even remember or have the time to check it?

As a business owner, are you overwhelmed with the myriad of tasks involved in keeping your customers and clients contented? Have you ever started a new campaign or promotion and saw it go south because the after sales service you provided was less than stellar? Do you want to give your clients and customer the very best service experience but lack the time and the know how to deliver?

Who said you had to do it all?

Here?s where Sage comes in. Years before Sage, I worked as the Customer Service Manager for a small brokerage company for 3 years. I made sure that no phone, email or fax query went unattended beyond a business day. ?I also ensured that calls and queries relating to the company?s service were addressed within the same day 97% of the times and made it my point of duty to teach my small team the importance of good customer service and the value each client held to the company regardless?of their attitude or personality. In my regular training sessions with the team, I also taught basic principles such as conflict avoidance and the art to dealing with angry, frustrated, belligerent?or just downright rude clients (you know they are always right!). In a nutshell, I helped the company to look like a star to their clientele. Here at Sage, I?ve trained my team to offer that same stellar service, topped off with the Sage touch!

When?you?allow us to assist you with your customer service you gain two basic things:

1. The freedom and time to focus on reaching new clients.
2. The assurance that comes from knowing that we are skilled and experienced in this field and well able to help you shine to your clientele or customer base.

Here?s how we can support you:

1. Provide efficient phone, fax, social media online and email support
2. Make and receive calls ?and faxes on your behalf
3. Receive and process your incoming calls
4. Receive and process faxes received from your clients and customers
5. Handle client queries and support tickets
6. General customer support:?Make follow up calls and send follow up letters, faxes and email to your clients and customers
7. As well as a host of other customer service oriented support tasks.

Have we piqued your curiosity or interest? Then feel free to contact us for more details on this service.

Sage Consulting is a progressive small business boutique with a mission of empowering clients? and helping them leverage opportunities in any economy. Sage is headed by Carlana Charles-Young, whose professional experience and skills runs the gamut with 15+ years experience that covers small business marketing, online event management, customer support, sales, administration and project management.

Source: http://sageconsulting.gd/hows-your-customer-service/

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